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FCC Notices
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FCC Information Regarding Electronic Greeting Cards
This product adheres to Part 15 of the FCC regulations. Its use is governed by the following two conditions:
- It must not cause any harmful interference, and
- It must tolerate any interference it receives, even if this causes the product to function in an unintended way.
Note: This device has been evaluated and meets the FCC’s standards for Class B digital devices, which are designed to prevent harmful interference in home environments. However, because it emits radio frequency energy, improper installation or use could lead to interference with radio or television signals. In the event of interference, you can try the following steps:
- Adjust the placement of your radio or TV antenna.
- Create more distance between this product and your electronic devices.
- Plug this product into a different power outlet from the affected devices.
- Seek advice from a professional or your retailer.
Caution: Any unapproved alterations or modifications to this device may void your right to operate it.
eGift Cards
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Send an eGift Card with a Lovepop product!
We are excited to offer Lovepop customers the opportunity to send an eGift card for $10-$100 with a personalized message! When your recipient receives their Lovepop, they can choose what to redeem it for!
About your eGift card
- Orders containing an eGift card are non-refundable, non-transferable, not reloadable, and cannot be canceled. A non-refundable $2.95 gift card service fee is applied at the time of purchase.
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All eGift cards should be treated like cash: they cannot be replaced if lost, stolen, altered, or destroyed.
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Promotional discounts do not apply to eGift cards however, they will apply towards the purchase of Lovepop products.
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eGift card purchases are ineligible for points towards Lovepop Rewards.
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eGift card denominations: $10, $15, $25, $35, $50, $100.
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eGift cards are only redeemable for U.S. retailers. Please see the list of retailers below:
How do I redeem my eGift card?
Use your smartphone camera to scan the QR code on the back of your personalized note or visit: https://lovepop.com/redeem. Then, enter your eGift code and a valid email address. Once submitted, you will be directed to select a gift card.
If you run into any issues or have questions, contact us here.
I scheduled delivery at a later date with a gift card. Can I cancel that?
Once the eGift card order has been placed (even if your order is scheduled for later delivery), our fulfillment team immediately prepares your order and it cannot be canceled.
What if the recipient does not have an email address?
An email address is required to redeem the gift card. Please ask the recipient to seek assistance from someone with a valid email address.
What happens if my gift card order is late or missing?
Please wait until the delivery window has passed before contacting our Customer Happiness Team. For additional information regarding a late or missing order, please click here.
I went to redeem my code and it says the code is no longer valid. What do I do?
Please contact our Customer Happiness Team here or call us at 888-687-9589
Your Order
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How Can I Cancel My Order?
Need to cancel your order? We’re happy to help!
Please know that due to our commitment to processing and shipping orders quickly, we have just 30 minutes after an order is placed to make any changes.
To make this as fast and easy as possible, customers have the ability to cancel orders themselves! To cancel an order, please follow these steps carefully:
Step 1: Locate Your Order Confirmation Email
The first step in canceling your order is locating your confirmation email. This email is sent to the email address you provided at the time of purchase. If you can't find it in your inbox, please check your Promotions, Spam, and Junk folders.
Step 2: Click to View or Cancel Your Order
Within the order confirmation email, scroll toward the bottom, where you'll find an option that says "Click here to view or cancel your order." Click on this red highlighted link to proceed to the order status page. This link will direct you to the page where you can manage your order.
Step 3: Cancel Your Order
Once on the order status page, look for the "cancel" option. This is the button you'll need to click to initiate the cancellation process. Please note that order cancellations can only be made within 30 minutes of placing your order. After this time frame, the system may not allow cancellations.
Step 4: Confirm Cancellation
After clicking "cancel," you'll be prompted to review and confirm the cancelation. Select "Cancel Order" to confirm. Your order will be canceled, and a refund will be issued to the original form of payment.
We hope this guide makes cancelling your order a breeze. If you encounter any issues or have further questions, reach out to our Customer Happiness Team for assistance. Thank you for choosing Lovepop!
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Why does my order status appear as “Unfulfilled”?
“Fulfilled” and “Unfulfilled” are statuses used by our distribution and fulfillment centers. These are internal statuses used by our teams and you should not worry if you see your order as “Unfulfilled.”
If you’ve scheduled your order to ship right away and you haven’t received a shipping notification within 2 business days of placing your order, please visit our 'Contact Us' article to get in touch with our Customer Happiness Team. The Customer Happiness Team is available Mon-Fri, 8 am-11 pm, and Sat-Sun, 9 am-6 pm EST, and most requests are responded to within 1-2 business days. -
What do I do if my order is late or missing?
*Note: Couriers can mark orders "delivered" up to 24-hrs prior to actual delivery. Please allow an additional 12-24 hours for your order to be delivered if your order has still not been received.
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We know you’re excited about receiving your Lovepop order, and we do everything we can to make sure it gets there quickly. Let’s find out where your order is on its journey by trying the following:- If you placed your order while signed in to your Lovepop customer account, you can view your order history and shipping details by logging in here.
- Locate your Lovepop order number and shipping confirmation email received from 'orderconfirmation@lovepopcards.com' Your email privacy settings may send these important order details to your spam, blocked, and trash folders. We recommend that you add 'Lovepopcards.com' to your approved contact list.
- If you selected a shipping option that includes tracking, your tracking number will appear as soon as your order ships. Click on the 'Track Your Order' button to be directed to your order's unique tracking details.
- Tracking details may take up to 24-48 hours to populate after the initial acceptance scan by our carrier. Also, tracking details for all shipping services, other than FedEx, may be provided by a third-party global tracking service and partner.
- If you’ve ordered multiple items, you may see multiple tracking numbers for your order. Don't worry, this is normal and means that items have shipped from two different Lovepop fulfillment centers to prevent any delays. If you’re still waiting for part of your order, this might be why!
Please refer to your order's current tracking status below:
Delivery Status
Explanation
Not Found
Item is not found at this moment. If necessary, please verify with the carrier and check back later.
- The carrier hasn't accepted your package yet.
- The carrier hasn't scanned and entered tracking information for your package yet.
- Your tracking number is incorrect or invalid.
- Archived order and tracking details are no longer available.
After we ship your order, it will be processed by the carrier, at which time they scan and update the tracking details. Delays between these scanning events can occur, therefore tracking information may not appear online immediately. Check back again in 1-2 business days.
In Transit
Item has shipped and is on its way to its destination. General explanation:
- Carrier has taken possession of your order.
- Your order has been dispatched or departed from its country of origin.
- Your order has arrived at its destination country and pending customs inspection.
- Your order has arrived at its destination country and awaiting domestic transportation.
Out for Delivery
Your order has been loaded onto the delivery truck and is making its way to its destination. We call this “the last mile” and you should expect your order to arrive the same day!
Delivery Attempt - Note Left/Scheduled
Delivery was attempted but failed. This may be due to several reasons, so it’s important for you to contact the carrier to arrange for alternate delivery.
Note: Once a carrier has possession of your order we are unable to contact the carrier on your behalf, but they will be happy to work with you directly.
- Recipient not available at time of delivery, or no such person;
- Delivery delayed and rescheduled;
- Address issues, such as wrong house number, rural route, or no such location in the records of the carrier;
Delivered
Your order was successfully delivered to its destination! If you show your order as 'delivered' but have not received it, complete the following:
- Check your mailbox, dropbox, porch, and adjacent areas carefully;
- Check with neighbors, family members, or co-workers to ensure someone did not accept it on your behalf;
- If shipped directly to a recipient, ask them to check and confirm the above;
- If still unable to locate, contact the carrier and initiate a 'Trace for a Missing Package.' USPS and FedEx both have effective processes in place, and can often locate your order.
Note: Couriers can mark orders "delivered" up to 24-hrs prior to actual delivery. Please allow an additional 12-24 hours for your order to be delivered if your order has still not been received. If the carrier is still unable to locate your order, please contact our Customer Happiness Team for assistance.
Undeliverable - Return to Sender
Delivery was attempted but failed after multiple attempts to deliver. Carriers may or may not include specific details on why this might have occurred, but it is often due to:
- Recipient or location refused shipment
- Unable to locate destination after multiple attempts
- International Customs returns
Note: Carriers will often hold your order for a few days and try to contact you if you purchased Expedited shipping and included a phone number. Orders that cannot be delivered will be returned to Lovepop, at which time we will process a return and refund and will notify you.
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How do I make changes to my recently placed order?
We begin processing and fulfilling orders the moment you checkout to make sure we don’t miss your special occasion. If you have an order change request (“Oops, I made a typo on my boss’ birthday card!”) please call our Customer Happiness Team within 30-minutes of submitting your order to see if the edit window is still open (yep, we really do move that fast!). If we're able to accommodate your request, we will be happy to do so.
If your order's edit window has expired or it is outside of our Customer Happiness Team's hours of operation, we, unfortunately, won't be able to make changes or cancel your order. We will, however, be happy to assist you in placing a new order and walking you through our return process.
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How do I update the payment method on my order?
When you check out and submit your order, your credit card or alternative form of payment is automatically charged and settled. If you’ve received an order confirmation email, everything went through successfully, your payment has posted, and your items are on their way!
If you intended to use a different form of payment, please call our Customer Happiness Team within 30-minutes of placing the order and we can attempt to cancel your order. For additional details in regards to canceling your order, please visit our "How do I cancel my order?" article.
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Why does the shipping address appear as the billing address on my order?
When you ship a card directly to your recipient, you might see two addresses when reviewing the order confirmation. The shipping address for your recipient and the billing address associated with your payment method may appear transposed. This can be a little confusing, but don’t worry!
As long as you’ve received an Order Confirmed email, the order was processed without any payment-related problems, and you're order will ship to your recipient with no issues.
Also, we don't share any of the billing or pricing information with the recipient, so the only thing they'll receive is the Lovepop product itself. Orders do not include any type of pack slip or invoice.
If you still have questions or would prefer to confirm your order details, please contact our Customer Happiness Team for assistance.
Sending a Card
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Where can I get a Lovepop card today?
Need a card right away? We hear you, and may be closer than you think!
On our mission to deliver over one billion magical moments, we’re making Lovepop available everywhere. In addition to our own brand brick and mortar stores and kiosks, we also work with hundreds of retailers across the country to bring the magic a little closer to you.
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What can I do if my favorite design is out of stock?
We offer over 400 different designs to celebrate every individual, relationship, and occasion. However, popular cards can sell out quickly. To avoid missing out, make sure you subscribe to our mailing list to stay in the know about our latest designs and exclusive offers.
The good news is that we are constantly restocking popular cards and designing new favorites. Keep checking back to see if we have more inventory available!
Also, be on the lookout for our new 'in-stock notification' feature listed on some of our most popular designs. Simply enter your email address and you'll receive an email notification once this card is back in stock. This convenient feature does not reserve or guarantee you inventory, so you'll want to move quickly and place your order when notified.
You can also check out The Vault for classic designs that are being retired, and snag a great deal on cards that have limited stock available.
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What is a "special order" item and how is it different?
Is your favorite item out of stock? Check to see if it’s on Special Order!
Due to popularity, items may go out of stock from time to time. However, certain items that are out of stock on our website may also be a Special Order item!
If the item you’d like to purchase is available for Special Order, a yellow banner will appear above the red “Add to Cart” button (see picture below). You can add it to your cart but please note it cannot be personalized.Note: Special Order items do not ship right away. Instead, they will ship separately at a later date via standard shipping. The yellow banner includes a “Ships by” date to let you know the latest date that this item may depart our fulfillment center. Standard shipping arrival times are 4-6 business days.
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What postage should I use to send a Lovepop card?
Shipping rates will vary depending upon the carrier you choose to use. If you’re using the U.S. Postal Service (USPS), we recommend the following postage:
- Classic card (5" x 7"): 2 stamps (Most Common)
- Notecard (3.75” x 5.125"): 1 stamp per notecard
- Lovepop Play Card (5” x 3”): 1 stamp
- Stickerpop (5” x 3”): 1 stamp
- Flower Bouquet (size varies): refer below
- Seasonal Decor (sizes varies): refer below
Lovepop Flowers, our larger-form standalone bouquets, come packaged in a protective paper envelope. For shipping, we recommend placing the envelope inside of a 12" x 15" mailer to ensure it arrives safely to your recipient.
You can find these at your local post office or shipping store, or order them free of charge online from USPS. These bouquets weigh approximately 6+ ounces, but please visit your local post office or shipping store for exact shipping and pricing options.
Similar to Lovepop Flowers, our holiday and seasonal decor centerpieces also come packaged in a protective paper envelope and vary in size and weight. Please refer to the item's product page for specific measurements. For shipping, we also recommend placing the envelope in an appropriately sized mailer and visiting your local shipping center for exact shipping and pricing options.
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How can I schedule an item to arrive in the future?
You sound like a proactive individual! If you’re ahead of the game and have included our personalized note service for $5, you can choose to schedule your product for future delivery. Please note that scheduled items can arrive up to 3-days ahead of the selected date, as we want to make certain your surprise arrives in time for the special occasion.
We do our best to ensure that your card arrives on time, however, we cannot guarantee delivery on a specific date due to possible delays with USPS.
To schedule a future delivery:
- When you find the perfect Lovepop, choose the “Personalized Note” option and click the “Personalize” button.
- Personalize your note, add an optional photo, and then click “Preview Note”.
- Confirm your personalization, then click “Schedule Delivery”.
- Enter the recipient’s address, then choose the date you need the Lovepop delivery to arrive by. Note that if your delivery date is fewer than 7 days in the future, you’ll need to choose to send your card immediately in order to ensure it arrives on time.
- Click “Add to Cart” and continue to shop for any additional products you want to add to your order. Any other upcoming occasions?
Note: You must choose the Personalized Note option to schedule a delivery. A scheduled delivery is included in the $5 personalization fee.
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What does a delivered card look like? How will my order arrive?
All Lovepop card orders come in a brown Lovepop branded mailer. If your online order included a personalized "Send a Surprise" note, the card will be enclosed in a blank envelope inside of the mailer. Each personalized note is custom printed and hand-placed inside the card for the perfect presentation. And don’t worry - we don’t include a packing slip or any billing information in the order!
The return address on the package will be our fulfillment center, no personal information will be shared on the shipping label. Be sure sure to sign your name when personalizing your item, otherwise, your package will not show who it's from.
Environmentally-friendly packaging? You betcha!
Every Lovepop branded card, envelope, and paper insert is 100% recyclable.
The plastic sleeve that each Lovepop comes packaged in is made out of a #4 or #5 resin identification code plastic, which can be recycled at most recycling facilities. If you’d like to recycle our packaging, please find a recycling center location near you.
Read more about our commitment to sustainability in our Arbor Day Foundation partnership announcement.
Personalizing a Card
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What is a Personalized Note?
All standard Lovepop cards and bouquets come with a blank notecard that you can personalize at home with a message for your recipient before mailing. By default, our products do not include your printed name or sender details within the card or item.
To personalize your card, we offer a feature that allows you to add a custom message and an option to add a photo to your card for an additional $5! Simply select to add a "Personalized note" and use our easy to use editing window to create the perfect message.
Your personalized note will be printed, hand-inserted into your Lovepop card, and carefully packaged before being sent to your recipient.
And with the option to schedule your delivery, you’ll always get the perfect surprise to that special someone right on time. Never miss a birthday, anniversary, holiday, or any occasion in between.
To see a beautiful example of a completed personalized note, please view this article.
Keep in mind that some Lovepop products cannot be personalized; please check if an item is marked as a Special Order or has other restrictions.
Note: We maintain a content policy that is outlined in our Terms of Service, and we reserve the right to cancel and refund orders that violate that policy. We don't want you to miss your special occasion, so please refrain from questionable content.
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What products is the personalized note available on?
We currently offer our personalized note service on most of our 5x7 pop-up greeting cards. Unfortunately, we are not able to offer this service on our card packs, notecards, and some specialty items.
All products that are eligible for a personalized note will have the “Personalized note” option displayed on the product page as shown in this article.
Note: To allow you to personalize your card at home before mailing it to your recipient, Lovepop cards and products do not include your name or sender details. If you are shipping the item directly to your recipient, a $5 personalized note must be added for your recipient to know who sent them their card upon receipt.
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How do I add a personalized note?
To learn more about our 'Send a Surprise' personalized note service, please click HERE.
To add a personalized message to your item, please follow these simple steps below (Be sure to follow along with the prompts and “Next” buttons in the upper right-hand corner):
- Find and select the card you wish to send and select the Personalize & Send option, and then click the red Personalize button as shown below.
- Choose Layout by clicking on either: Photo+Message or the Message only buttons.
- Use the Click to Add Message / Click to Add Photo (optional) buttons to follow prompts and begin writing your message and/or adding your photo. *Font, text color, alignment, and message ideas are options available above text space.
- Enter the Recipient Address (ie. The address where this personalized item should be sent).
- Choose your delivery date, options below:
- “Send this card right away”
- Choose this option to ship your card immediately.
- At checkout, you’ll have the option to choose the shipping method; Standard shipping, Expedited, or One Business Day.
- “Please delay this card so that it arrives by…”
- Choose this option to delay shipping and schedule your personalized item for delivery at a future date.
- Cards scheduled for future delivery will always ship via our Standard shipping method.
- *Please note that due to variability with carrier partners, the personalized item may arrive up to 3 days earlier than the selected delivery date.
- “Send this card right away”
- Check the box that says “I have checked my personalized message and/or photo for errors and agree to Lovepop's Terms of Services”. Then, click “Add to Cart.”
Note: We maintain a content policy that is outlined in our Terms of Service, and we reserve the right to cancel and refund orders which violate that policy. We don't want you to miss your special occasion so please refrain from questionable content.
For customer privacy, please also know that we are unable to receive photos via email to upload on your behalf. However, we are happy to walk you through the process! Please visit our 'Contact Us' article for more details about reaching our Customer Happiness Team.
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How do I add a photo to my personalized note?
If you’re sending a card directly to your recipient, adding a personalized note is a special touch to show how much you care. And because a picture can say a thousand words, we give you the option to add a photo to your personalized note as well.
Note: Adding a photo is part of our add-on $5 personalized note service and includes your printed message and free ground shipping. You can review additional details about adding a personalized note by clicking here.
To add a photo to your personalized note:
- Select the card you want to send.
- Select the “Personalized note” option.
- Click the red “Personalize” button.
- Click “Upload Photo” and choose a picture from your computer in the window that pops open. For best results, choose a photo that:
- Looks great in a square shape (You’ll be able to crop it on the next screen).
- Is smaller than 10MB
- Is a .jpg, .jpeg, .svg, .gif, .tiff or .png. file format
- Rotate and crop your photo. You can click and drag your picture to reposition it as needed. Once you’re happy with it, click the red “Crop and Save” button.
- Write your message in the space provided. Use the rich text editor available to select from a variety of fonts and colors to make your note extra special. When you’re happy with your note, click “Preview Note” (adding a photo will reduce the amount of space available for text).
- Confirm that you’ve reviewed your personalized note for any errors, then click “Schedule Delivery”
- Enter the delivery address. This can be your recipient’s address, or your own address if you’d prefer to manage delivery.
- Choose your delivery date. You have the option to send immediately, or schedule delivery for a date in the future.
Note: We maintain a content policy that is outlined in our Terms of Service, and we reserve the right to cancel and refund orders that violate that policy. We don't want you to miss your special occasion, so please refrain from questionable content.
Also, to maintain your privacy we are unable to receive photos through email to upload an image on your behalf. However, we are happy to walk you through the process if you need assistance.
Billing and Payments
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What payment methods do you accept?
In addition to accepting most major credit and debit cards (including Visa, Discover, MasterCard, and American Express), we also accept PayPal and Amazon Pay for orders placed on our site. You will be given the option to select your preferred payment method during checkout. At this time we do not accept e-checks.
Additionally, we take your consumer and financial privacy seriously. Lovepop uses third-party payment processors to process payments made for products and services. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards. Your billing information (which is only used by these payment processors for fraud protection) is encrypted before being communicated to them.
If you have additional questions in regards to how we use your information, please visit our Privacy Policy.
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Where is my refund?
If we've processed a refund for a previous item or order, a refund confirmation email will be sent to you and your refund will be automatically applied to your original form of payment. Once issued, your refund will process immediately but can take up to 5-7 business days to post and appear in your account.
Your financial institution (i.e. bank, PayPal, etc) should be able to tell you how long they require funds to settle before your refund is posted.
If you're expecting a refund from a previously returned item, please visit our "What is your Return Policy" article for additional details. Please allow for additional processing time for a refund from a recent return.
Returns & Replacements
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What is your Return Policy?
If you are not completely satisfied with your purchase from our site, Lovepop will accept returns for merchandise within 30-days of purchase. Merchandise must be returned with all original packaging, in an unused condition, and accompanied by proof of purchase (a copy of your confirmation email including your order number works perfectly for this).
If we're unable to help get your issue resolved or you decide to return your items, we recommend that you use a trackable shipping method to ensure your return is successfully received by our Lovepop Returns Center.
Once received, our team will inspect and process your return. We will email and notify you once your return and refund have been successfully processed. Please note it may take up to 1 quarter for your return to be processed and refunded. Once processed, your refund will automatically post to the original form of payment. Please note that it may take up to 7 business days to see your refund posted to your account.
On the rare occasion that something has gone wrong and your order contains damaged items, please visit our "What should I do if my order arrived damaged?" article.
Note: If you purchased your Lovepop merchandise from a retail store or authorized reseller, please contact them directly to help with your return. We're unable to accept returns or process refunds for items purchased from a retail store or authorized reseller.
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Where do I send my return?
Please visit our "What is your Return Policy?" article for important return instructions and details before sending us your returnable items.
Items purchased from Lovepopcards.com may be sent to:
Lovepop Returns
10750 Denton Drive
Dallas, TX 75220
Don't forget - if something hasn't gone right or there's an issue with your item or order, please contact our Customer Happiness Team prior to sending us your return. There just might be solutions available that we can go over with you to save you time and effort.
Note: If you purchased your Lovepop merchandise from a retail store or authorized reseller, please contact them directly to help with your return. We're unable to accept returns or process refunds for items purchased from a retail store or authorized reseller.
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What should I do if my order arrived damaged?
Oh no! We’re so sorry to hear that, and we want to get this fixed for you! While we take every precaution to make sure your items get to you safe and sound, accidents do happen!
Our Lovepop Customer Happiness Team is here to assist you in processing a replacement or refund for your damaged items. Please contact us directly by 'Submitting a Request.'
Kindly include and attach pictures of the damaged items, along with your customer and order details and one of our Happiness team members will contact you.
Note: If you have an urgent special occasion around the corner, please call our Customer Happiness Team for immediate assistance.
Shipping & Tracking
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How do I track my order?
We are excited to offer optional tracking for standard shipping on your Lovepop order. If you would like to receive tracking information for your order, please select “tracked standard shipping” at checkout, for an additional fee.
If you did not select “tracked standard shipping” at checkout, we are unable to provide tracking information for your order. Standard shipping orders are expected to arrive within 3-5 business days of placing your order.
If you did select “tracked standard shipping” at checkout, please follow one of the three steps below to retrieve your tracking number.
- Track Your Order:
- Click here to track your order. Enter your order number and email address, or use the tracking number provided in your shipping confirmation email to check your order status.
- Lovepop.com Account:
- If you have an account with us, simply login to view your order history and any associated shipping or tracking details. If you haven't created an account yet, you can sign up here.
- Check Your Email:
- Look out for an email from 'orderconfirmation@lovepopcards.com.' Your shipping/tracking information should be there. If it's not in your inbox, please check your Promotions, Spam, Junk/Trash, and Blocked folders. Don't forget to add 'Lovepopcards.com' to your approved contact list.
A couple of things to keep in mind:
- Tracking details might take up to 48 hours to appear after the carrier's initial acceptance scan.
- If you've ordered 2 or more items, we may split them into multiple shipments to get them to you as quickly as possible. So, if you see multiple tracking numbers for your order, that could be why. If you're still waiting for part of your order, it might be on its way separately!
If your order is late or missing, please view our shipping and tracking status updates through our "What do I do if my order is late or missing?" article.
- Track Your Order:
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What shipping options do you offer?
We currently work with different carriers to deliver your Lovepop orders. Most commonly your order will ship with the following depending on your selected shipping level FedEx, DHL, and United States Postal Service (USPS).
We currently offer the following shipping options on all U.S. orders:
- Standard shipping - typically arrives in 4-6 business days
- Expedited shipping ($19.99) - typically arrives in 2 business days in continental US (This shipping option is unavailable for delivery to a PO Box.)
- Overnight shipping ($29.99) - typically arrives in 1 business day in continental US (This shipping option is unavailable for delivery to a PO Box.)
* orders placed by 1 PM EST (Monday - Friday) ship the same day
* business days exclude holidays and weekends
Shipping internationally? Please visit our "Do you ship internationally?" article to view shipping details and see which countries we ship to.
Please Note: Shipping timelines can be affected by high volumes, seasonal demands, and carrier delays due to events such as weather. Please consider these delays when placing your order as we cannot guarantee a specific delivery date during these periods.
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Do you ship to PO Boxes, Military bases and/or Correctional Facilities?
PO Boxes
- Yes, we do! However, USPS Expedited shipping options are unavailable for PO Boxes. Please select standard shipping at checkout.
Military Bases
- Yes, we do! To ensure delivery to an APO/FPO/DPO, don't forget to include the recipient's name, rank, the unit, and the APO/FPO/DPO address with the 9-digit ZIP Code. Do not include the destination country or city to avoid mishandled sorting of the package.
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Also, USPS has discontinued the ability to ship or mail a package sent to "Any Service Member."
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Note: For military APO/FPO/DPO addresses, please allow additional shipping times as these orders must make their way through the military's distribution system once transferred from USPS. Expedited shipping options are unavailable for APO/FPO/DPO military addresses. Please select standard shipping at checkout. For important details on shipping to APO/FPO/DPO addresses, please visit https://www.usps.com/ship/apo-fpo-dpo.htm.
Correctional Facilities
- While our shipments can be shipped anywhere in the US that normally receives deliveries, please be aware that correctional facilities have their own rules and procedures regarding outside deliveries. We cannot guarantee successful delivery to a recipient within a correctional facility. We recommend reviewing the rules specific to the correctional institution in which you'll be shopping for the best results. We also recommend having your items shipped to you and then shipping from your residence to the correctional facility.
- Please note: we CANNOT guarantee successful delivery to individuals in correctional facilities. If an order has not been received or you have further questions, please visit our 'Contact Us' article to get in touch with our Customer Happiness Team.
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Do you ship internationally?
Absolutely! We currently ship to a limited number of international locations, including:
- Australia
- Canada
- France
- Germany
- Ireland
- Japan
- Mexico
- Switzerland
- United Kingdom
We offer standard shipping on all international orders, using a combination of FedEx and local carriers. Delivery time is typically 7-10 business days, however on rare occasions, some locations may take a few weeks for delivery due to delays at Customs.
Due to licensing restrictions, many of our officially licensed exclusive 'pop culture' designs (i.e. Marvel, Disney, etc.) are not available for sale outside of the United States and its territories. Our website will let you know during checkout if a design is unable to be sent to a restricted region.
Note: Shipping timelines can be affected by high volumes of orders, seasonal demand, and carrier delays due to events such as inclement weather and COVID19. Please consider these delays when placing your order as we are unable to guarantee a specific delivery date for international orders.
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Where does my order ship from?
All orders placed on Lovepop.com are shipped from our distribution and fulfillment center located in Texas, USA.
Note: Orders of 2 or more items may be split into multiple shipments. Please refer to your emailed shipping notification for shipping/tracking details
My Lovepop Account and Rewards
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Lovepop Rewards Program
How do I sign up for Lovepop Rewards?
Joining Lovepop Rewards is free and easy—just create an account on Lovepop.com and click on the activation email we send you to activate it.
That’s it! You will already start to gain points simply by signing up!
I already have an account. Do I need to create a new one to earn rewards?
We already took care of that for you! All customers with an active account are automatically enrolled in our Rewards Program.
How do I see my rewards points?
You can see your points at any time by logging in and viewing your Account Page or the Rewards Page.
How do I use my rewards?
Your points can be redeemed at any time while you are checking out on Lovepop.com or in a Lovepop store. Make sure you are logged in, and your available points balance will appear on the checkout page. Select the amount of points you wish to use towards your purchase and then click “Redeem.”
Why don't I see my rewards redemption option on checkout?
If you're logged into your Lovepop account and don't see your redemption points at checkout, it might be due to your default payment option. Simply scroll down and switch the payment method to a credit card, and you should see your loyalty redemption in the right-hand corner. If you continue to experience any difficulties, please contact us at magic@lovepopcards.com. We're here to help!
How do points convert to dollars?
100 points will give you $5 of value towards your Lovepop purchase.
I just made a purchase on Lovepop.com, but didn't make an account. If I make an account now, will I still get points for that purchase?
Yes! When you create your account, points for recent purchases will be added to your rewards balance as long as the purchase has taken place after the launch of our Rewards Program on May 16th, 2022.
What are these “Rewards launch starting points” in my Rewards account? Where did these come from?
To show our appreciation and gratitude for being a loyal customer, we started you off with some points! You will receive launch points if you have purchased in the last 12 months and if you had chosen to opt in to receive our marketing communications.
Is there any limit to how many points I can accrue?
Not at this time.
Do points expire?
Currently, points expire 1 year after your last activity (i.e. the last time you gained or used points.)
I submitted a review but don’t see any points gained in my account. Why is that?
We offer points for product reviews that are submitted through our Verified Review flow (after you make a purchase and your order is delivered, you will receive an email from us with a prompt to submit a review.) If you submit an unverified review directly on our website, we are unfortunately not able to reward points for that action as we cannot track it.
Can I use Rewards for my Lovepop Subscriptions?
No. Lovepop Rewards cannot be used towards Subscriptions. Additionally, Lovepop Subscriptions do not earn points.
I placed an order but don’t see my points yet?
Points are allocated to your account when your order has been fulfilled. If your order is split across multiple shipments, the points will go into your Rewards Account when the entire order has been fulfilled.
I have a coupon code from a Lovepop offer, can I combine this with rewards points?
Not at this time.
Will purchases at Lovepop retail locations count for points?
Yes, purchases made in Lovepop stores will accrue points as long as you give your email address to the associate when you purchase. Points may be redeemed within Lovepop stores as well. Purchases of Lovepop products at other stores and other online retailers are not currently part of our Rewards Program.
What if I have an old email address or multiple email addresses and want to combine my accounts and earnings?
Contact customer service by emailing magic@lovepopcards.com and our team will be happy to assist you with merging points into your main account.
I signed up for the Birthday Bonus but haven’t received it?
Happy Birthday! We’re so glad that you have chosen to celebrate with us through our Rewards Program. Our Birthday Bonus takes approximately 30 days to show up in your Rewards Account after initial registration. In order for you to receive your Birthday Bonus in time for your birthday, you must have registered at least 30 days prior to your birthday.*
*You will receive your Birthday Bonus approximately 30 days after your registration. This delay is only applicable for the first year that you signed up.
Special Promotions
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How do I apply a special promotional code?
To use a Lovepop Discount or Promo code, please follow the steps below:
Desktop
- Add items to your cart. When finished adding items to your cart, select the red “checkout” button.
- On the new page, on the right-hand side select the blue text which says ''Have a gift card or promo code?''
- The blue text will disappear and the code can be entered in the blank box.
- Type the discount code in the box and select the red “Apply” button. The page should update to show your code has been applied and is now in use.
Mobile or Tablet
- Add items to the cart then select the red checkout button.
- On the new page, select the “Show Order Summary” button at the top of the page.
- When the drop-down appears, select the blue text “Have a gift card or promo code?” and enter the discount code.
- After inputting the code, select "Apply" and the discount code should now be applied and reflected in your order.
Desktop Instructions
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Mobile & Tablet Instructions
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Do you offer any discounts?
Yes, and we’re so glad you asked! We have three ways to save on your Lovepop order:
- Enter The Vault to shop our classic retired designs available for purchase at a discounted price until they are sold out. Most are available for $7!
- Shop our 5 for $50 promotion to purchase cards for $10 each when adding 5 or more eligible cards to your shopping cart.
- Check out our specially curated 3, 5, 7, and 12 packs with savings up to $50 per pack. Shop card packs here.
- Placing a large or bulk order? Check out our bulk order discounts here.
- Receive exclusive promotions and offers by subscribing to our email newsletter at the bottom of our homepage or follow us on Facebook, Instagram, and Twitter for exclusive promotions and offers for our followers.
Note: Promotions and discount codes cannot be combined with any other offer. Exclusively licensed 'pop-culture' cards and some products may not be eligible for discount pricing (i.e. Flower Bouquets, note cards, etc).
If you have questions or need any help with a discount code or promotion, please contact our Customer Happiness Team by selecting 'Submit a Request' below or visiting our contact us article.
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How does the 5 for $50 promotion work?
We offer a mix and match promotion where any 5 or more eligible cards are $10 each! Add five eligible cards to your cart to have the discount automatically applied in your shopping cart - no code needed.
Browse all eligible cards here
We also offer several curated 3, 5, 7, and 12 packs with savings up to $50. Shop card packs here.
Note: This promotion cannot be combined with any other offers. Cards in our exclusively licensed 'pop-culture' collection, note cards, Stickerpops, and Lovepop Bouquets will count towards your five cards but unfortunately aren't eligible for the promotion.
The discount pricing will only be applied to the eligible cards in your cart, as shown below.
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What is The Vault?
With over 400 designs and more coming each month, we made the decision to begin retiring some of our iconic and classic designs.
In July 2019, we created The Vault, where retired designs are available for purchase at a discounted price until they are sold out. Most are available for $7. We regularly add cards to The Vault to help us make space for the awesome new designs we’re adding to our portfolio.
Sign up to receive our email newsletter at the bottom of our homepage to be notified of new additions to The Vault throughout the year. Also, don't forget to follow us on Facebook, Instagram, and Twitter for exclusive promotions and offers for our followers.
Note: Designs in The Vault are not eligible for personalization. -
Do you offer any large or bulk order discounts?
We do! Bulk pricing starts at 20 cards and the more cards you order, the lower the cost per card. To receive bulk pricing on eligible cards:
- Browse through the Lovepop collections and add the cards you’d like to purchase to the cart.
- When you’re ready to check out, click the cart icon on the top right, and then click “Checkout”.
- On the next screen, click “Have a gift card or promo code?
- Enter the correct promo code for the number of cards you’re ordering and click Apply.
Here are the bulk pricing tiers and promo codes currently available:
- For 20-49 cards ($9/card), use promo code: LP-Bulk20
- For 50-249 cards ($8/card), use promo code: LP-Bulk50
- For 250 cards or more ($7/card), use promo code: LP-Bulk250
Note: Promotions and discount codes cannot be combined with other offers. Exclusively licensed 'pop-culture' cards and other product designs (i.e. Flower Bouquets, centerpieces, etc) are not currently eligible for bulk pricing discounts.
Wholesale Retail Partners
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Faire FAQ
1. Why are we transitioning from Shopify Wholesale to Faire?
Shopify is deprecating its Wholesale platform on April 30th, 2024. After thoroughly evaluating all available options, we are excited to leverage Faire's advanced features, dedicated support, expanded network, seamless integration capabilities (and more!) which will enhance our wholesale operations and provide a better experience for our partners.
2. When will the transition take place? When can I place an order in Faire?
The transition from Shopify Wholesale to Faire will take place May 1st, 2024.
You may start start placing orders in Faire on May 1st, 2024. Due to Mother's Day Season, estimated shipping for orders placed before May 10th will be 15-21 business days. After, May 10th, shipping will return to 4-7 ;business days.
3. What will happen to my existing orders and open payments?
Any open orders will be fulfilled and should be paid under current terms.
4. Will my order history migrate to Faire?
No, order history cannot migrate at this time.
5. Will there be any changes to pricing or terms during the transition?
Yes, however, as Faire offers great discounts and terms, you will still be getting lovepop products at a deep discount (minimum 50% off MSRP). You'll also enjoy additional discounts and promotions through Faire.
6. Which products will be available on Faire?
The vast majority of our current assortment will be available on Faire (over 750 products!). Licensed products are not currently available on Faire. If you have any questions about licensed card purchases, please contact wholesale@lovepopcards.com.
7. How do I access the Faire platform? Do I need a new password?
Faire is a 3rd party platform which does require independent account credentials. If you're not already a member, please click this link to get started.
8. What support is available for using the Faire platform?
Faire offers dedicated support and a large range of resources and tutorials to help you make the most of their platform. Please see the following resources:
- Faire Help Center (Customer Support)
- Faire FAQ Homepage
- Getting Started
- Resetting My Password (on Faire)
- Orders and Shipping
- How are Shipping Costs Estimated at Checkout?
- What Does it Mean When a Brand's Store is "On Pause"
- Where Can I Find My Order Number?
- When Will I Get My Order?
- My Order is Delayed
- How Do I Change my Shipping Address?
- How Do I Change my Shipping Address After Order?
- How Do I Add a Purchase Number to My Order?
- Payments and Taxes
9. Can I still contact you directly with questions or concerns during the transition?
Absolutely! Our team is here to support you every step of the way. Please don't hesitate to reach out to us directly at wholesale@lovepopcards.com with any questions or concerns you may have about the transition.
Please note that we will strive to minimize disruptions to ordering and communication during the transition process. However, if you encounter any issues or have trouble placing orders, please reach out to us immediately so we can assist you.
10. How will the transition to Faire benefit me as a wholesale partner?
The transition to Faire will provide you with access to advanced features, dedicated support, and a larger network of retailers and buyers, enhancing your overall experience and making it easier for you to do business with us.
11. Do you participate in the Faire Exclusivity (formerly the "Zip Code Protection") Program?
We do not participate in the Faire Exclusivity Program at this time.
12. Where can I find more information about Faire?
For more information about Faire, please visit their Guide for Retailers which includes a search function for key words, FAQ, and links to contact Faire Customer Support.
If you have further questions about the transition to Faire, you may also contact our team directly at wholesale@lovepopcards.com. We are here to help answer any questions you may have and ensure a smooth transition for everyone involved.
- Faire Help Center (Customer Support)
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How do I sell Lovepop at my store?
We're delighted you're interested in selling Lovepop at your brick and mortar store!
We partner with Faire to provide our amazing products to existing retailers throughout the United States. Please see our Faire FAQ for further details.
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Can I sell Lovepop merchandise online?
Only approved and authorized Wholesale Retail Partners may sell some Lovepop merchandise online within their approved wholesaler website. Lovepop products may not be sold through online marketplaces like eBay, Amazon, Etsy, Ratuken, Walmart, or any other affiliate marketplace. Additional MSRP and online sales requirements also apply.
All online sales must follow MSRP. No online discounts are approved.
Private consumers and all unauthorized entities and resellers may not sell or feature Lovepop products or merchandise. U.S. Trademark, copyright, and patent restrictions apply and can be reviewed within our Terms of Service policy.
Are you interested in selling Lovepop in your store?
We now partner with Faire to provide our amazing products to retailers throughout the United States! Please visit our Faire FAQ for more details including how to Sign-Up!
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How do I process an RMA return or exchange?
Return and RMA Policy
As of May 1st, 2024, we have transitioned to Faire. Please see our Faire FAQ for details.
For orders placed prior to May 1st, returns and exchanges are not accepted. In the rare event you receive damaged product for orders placed prior to May 1st, please contact our Wholesale Team via email at wholesale@lovepopcards.com.
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How do I contact the Wholesale Team if I am an existing authorized reseller?
As of May 1st, 2024, we have transitioned our Wholesale platform to Faire. Please review our Faire FAQ for details including how to contact Faire Customer Support.
If you have any questions about orders placed on our platform prior to May 1st or you have inquiries related to products, please feel free to contact our Wholesale team via email at wholesale@lovepopcards.com.
You may also contact us by phone at (888) 687-9589 (Option #2), M-F, 8 AM-6 PM, ET.
Additionally, you may send us a message by 'Submitting a Request' directly to our Wholesale Team. To help expedite your request, please be sure to include as much detailed information as possible, including:
- First and last name
- Business name
- Your email address associated with your account
- Contact phone number
- Description of your issue.
A member of our Wholesale Team will strive to contact you within 1-business day.
Please keep in mind that delays may exist during peak seasonal periods (ex. Holidays, Valentine's, high demand periods, etc), but we'll do everything we can to reply to your request as soon as possible.
About Us
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Story of Lovepop
Lovepop is on a mission to create one billion magical moments with an imagination meets engineering approach to designing incredible pop-up cards, gifts, and decor.
Our founders Wombi Rose and John Wise became best friends at Webb Institute training to become naval architects. On a Harvard Business School trip to Vietnam, Wombi and John discovered the incredible paper art form of kirigami and were inspired. The duo took their engineering background and combined this ancient art with the slice form structure used in ship design to develop Slicegami™, and Lovepop was born.
From intricate decorations and flower bouquets to shareable cards and stationery, Lovepop’s handcrafted pop-up products make it easy to celebrate every holiday, milestone, and occasion in meaningful and memorable ways.
Available online, at retail locations across the U.S., and via thousands of third party retailers, our products create a memorable, shared connection between giver and receiver - a meaningful, beautiful, unexpected, or seemingly impossible experience. That’s a magical moment.
Since earning an investment from Kevin "Mr. Wonderful" O'Leary on ABC's "Shark Tank" in 2015, Lovepop has created hundreds of unique designs to help make every occasion magical - whether it’s a birthday, holiday, anniversary, or any milestone for someone you love.
Click here to check out our latest updates and discover more about Lovepop.
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Where are Lovepop products made and sourced from?
We conceptualize, design, and handcraft each of our Lovepop cards in our Boston, MA, and Vietnam facilities. Our co-founders, John and Wombi, chose to plant roots in both Boston, where they had gone to business school, and in Vietnam, where they first discovered the fine art of slice form, kirigami.
We only use premium high-quality paper, before each item is individually cut, hand-assembled, and inspected for quality. Unlike traditional greeting cards and similar items, one Lovepop design and product can take several months to design and engineer alone.
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Do you offer donations to charitable organizations?
With Lovepop's mission to create one billion magical moments, we know giving back to the community, creating meaningful connections, and inspiring people to do more for others is needed now more than ever. We’re happy to donate our products to qualified organizations that make a positive impact on the world through our giving program.
Lovepop’s donations are offered to organizations that support one of our three charitable focus areas that align with our core company values, the interests of our customers, employees, and founders:
1) Sustainability and the environment 🌳
2) Healthcare and compassion ❤️
3) STEAM education 💡
Additionally, as a global brand and to comply with our core company values, we, unfortunately, do not offer donations to the following types of organizations/entities:
- Political parties, associations, and representatives of advocacy groups
- Organizations that discriminate by race, creed, gender, sexual orientation, age, religion, or national origin, disability, or veteran status
- Religious organizations, churches, and programs that are purely denominational in purpose
- Research projects
- Individuals
We follow IRS tax guidelines for all of our product donations, and organizations approved to receive a donation must be a registered 501(c) (3) nonprofit/charitable organization. Additionally, a current copy of the organization's Tax Exempt Certificate is required. If a donation is approved and provided, we kindly ask that a donor acknowledgment letter or receipt be provided.
Donation requests are reviewed on a periodic basis and we recommend submitting your request 3-months prior to your fundraising event or occasion. Due to the high volume of requests that we receive, our team is unable to reply to or provide updates to requests previously submitted.
If you meet the above criteria and would like to submit a donation request, please complete our official Donation Request Form here.
If your donation request has been approved, someone from our Donation Request Team will contact you with specific donation details.
Contact Us
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How can I contact Customer Support?
We care about your experience and want to ensure all of your questions and issues are resolved as quickly as possible. If our Lovepop Happiness Help Center didn't quite do the trick, please feel free to contact our dedicated Happiness Team for all of your customer support needs:
Note: If you attempting to edit or cancel an order that was recently placed on our site, please call us directly. Orders cannot be changed once the 30-minute ordering window has passed. You can also review our articles on how to cancel and how to edit a recent order.
- Hours of Operation: Monday - Friday, 8 AM-8 PM EST/ Saturday-Sunday, 9 AM-6 PM, EST
- Phone: (888) 687-9589
- Online message: Submitting a Request
To help expedite your request, please be sure to include as much detailed information as possible, including:
- First and last name
- Your email address associated with your account and order
- Contact phone number
- Description of your issue.
A member of our Customer Happiness Team will strive to contact you within 3-business days.