Need to cancel your order? We’re happy to help!
Please know that due to our commitment to processing and shipping orders quickly, we have just 30 minutes after an order is placed to make any changes.
To make this as fast and easy as possible, customers have the ability to cancel orders themselves! To cancel an order, please follow these steps carefully:
Step 1: Locate Your Order Confirmation Email
The first step in canceling your order is locating your confirmation email. This email is sent to the email address you provided at the time of purchase. If you can't find it in your inbox, please check your Promotions, Spam, and Junk folders.
Step 2: Click to View or Cancel Your Order
Within the order confirmation email, scroll toward the bottom, where you'll find an option that says "Click here to view or cancel your order." Click on this red highlighted link to proceed to the order status page. This link will direct you to the page where you can manage your order.
Step 3: Cancel Your Order
Once on the order status page, look for the "cancel" option. This is the button you'll need to click to initiate the cancellation process. Please note that order cancellations can only be made within 30 minutes of placing your order. After this time frame, the system may not allow cancellations.
Step 4: Confirm Cancellation
After clicking "cancel," you'll be prompted to review and confirm the cancelation. Select "Cancel Order" to confirm. Your order will be canceled, and a refund will be issued to the original form of payment.
We hope this guide makes cancelling your order a breeze. If you encounter any issues or have further questions, reach out to our Customer Happiness Team for assistance. Thank you for choosing Lovepop!