Faire FAQ

Article author
John
  • Updated

1. Why are we transitioning from Shopify Wholesale to Faire?

Shopify is deprecating its Wholesale platform on April 30th, 2024. After thoroughly evaluating all available options, we are excited to leverage Faire's advanced features, dedicated support, expanded network, seamless integration capabilities (and more!) which will enhance our wholesale operations and provide a better experience for our partners.  

2. When will the transition take place? When can I place an order in Faire?

The transition from Shopify Wholesale to Faire will take place May 1st, 2024.

You may start start placing orders in Faire on May 1st, 2024. Due to Mother's Day Season, estimated shipping for orders placed before May 10th will be 15-21 business days. After, May 10th, shipping will return to 4-7 ;business days.

3. What will happen to my existing orders and open payments? 

Any open orders will be fulfilled and should be paid under current terms.

4. Will my order history migrate to Faire?

No, order history cannot migrate at this time.

5. Will there be any changes to pricing or terms during the transition?

Yes, however, as Faire offers great discounts and terms, you will still be getting lovepop products at a deep discount (minimum 50% off MSRP). You'll also enjoy additional discounts and promotions through Faire. 

6. Which products will be available on Faire?

The vast majority of our current assortment will be available on Faire (over 750 products!). Licensed products are not currently available on Faire. If you have any questions about licensed card purchases, please contact wholesale@lovepopcards.com.

7. How do I access the Faire platform? Do I need a new password?

Faire is a 3rd party platform which does require independent account credentials. If you're not already a member, please click this link to get started.

8. What support is available for using the Faire platform?

Faire offers dedicated support and a large range of resources and tutorials to help you make the most of their platform. Please see the following resources:

9. Can I still contact you directly with questions or concerns during the transition?

Absolutely! Our team is here to support you every step of the way. Please don't hesitate to reach out to us directly at wholesale@lovepopcards.com with any questions or concerns you may have about the transition.

Please note that we will strive to minimize disruptions to ordering and communication during the transition process. However, if you encounter any issues or have trouble placing orders, please reach out to us immediately so we can assist you.

10. How will the transition to Faire benefit me as a wholesale partner?

The transition to Faire will provide you with access to advanced features, dedicated support, and a larger network of retailers and buyers, enhancing your overall experience and making it easier for you to do business with us.

11. Do you participate in the Faire Exclusivity (formerly the "Zip Code Protection") Program?

We do not participate in the Faire Exclusivity Program at this time.

12. Where can I find more information about Faire?

For more information about Faire, please visit their Guide for Retailers which includes a search function for key words, FAQ, and links to contact Faire Customer Support. 

If you have further questions about the transition to Faire, you may also contact our team directly at wholesale@lovepopcards.comWe are here to help answer any questions you may have and ensure a smooth transition for everyone involved.

Get Started on Faire HERE

 

 

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