How do I track my order?

Article author
Keoni L.
  • Updated

We’re excited to offer optional tracking for standard shipping on your Lovepop order. If you would like to receive tracking information for your order, please select “tracked standard shipping” at checkout, for an additional fee.

If you did not select “tracked standard shipping” at checkout, we are unable to provide tracking information for your order. Standard shipping orders are expected to arrive within 3-5 business days of placing your order.

If you did select “tracked standard shipping” at checkout, please follow one of the two steps below to retrieve your tracking number.

  1. Account
    • If you have an account with us, simply login to view your order history and any associated shipping or tracking details. If you don’t, feel free to sign-up here.

**Please be mindful when entering your details, emails and passwords ARE case-sensitive.

       2. Check your inbox for an email from '’

If you do not see a shipping/tracking email in your inbox, we recommend checking your Promotions, Spam, Junk/Trash, and Blocked folders. We also recommend that you add '' to your approved contact list.

Please note:

  • Tracking details may take 48 hours to populate after the initial acceptance scan by our carrier.
  • Orders of 2 or more items may be split into multiple shipments so that your items are received as quickly as possible. If you’ve ordered multiple items, you may see multiple tracking numbers for your order. If you’re still waiting for part of your order, this may be why!

If your order is late or missing, please view our shipping and tracking status updates through our "What do I do if my order is late or missing?" article.


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