How do I track my order?

Article author
Keoni L.
  • Updated

We are excited to offer optional tracking for standard shipping on your Lovepop order. If you would like to receive tracking information for your order, please select “tracked standard shipping” at checkout, for an additional fee.

If you did not select “tracked standard shipping” at checkout, we are unable to provide tracking information for your order. Standard shipping orders are expected to arrive within 3-5 business days of placing your order.

If you did select “tracked standard shipping” at checkout, please follow one of the three steps below to retrieve your tracking number.

  1. Track Your Order:
    • Click here to track your order. Enter your order number and email address, or use the tracking number provided in your shipping confirmation email to check your order status.
  2. Account:
    • If you have an account with us, simply login to view your order history and any associated shipping or tracking details. If you haven't created an account yet, you can sign up here.
  3. Check Your Email:
    • Look out for an email from '' Your shipping/tracking information should be there. If it's not in your inbox, please check your Promotions, Spam, Junk/Trash, and Blocked folders. Don't forget to add '' to your approved contact list.

A couple of things to keep in mind:

  • Tracking details might take up to 48 hours to appear after the carrier's initial acceptance scan.
  • If you've ordered 2 or more items, we may split them into multiple shipments to get them to you as quickly as possible. So, if you see multiple tracking numbers for your order, that could be why. If you're still waiting for part of your order, it might be on its way separately!

If your order is late or missing, please view our shipping and tracking status updates through our "What do I do if my order is late or missing?" article.


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