If you are not completely satisfied with your purchase from our site, Lovepop will accept returns for merchandise within 30-days of purchase. Merchandise must be returned with all original packaging, in an unused condition, and accompanied by proof of purchase (a copy of your confirmation email including your order number works perfectly for this).
If we're unable to help get your issue resolved or you decide to return your items, we recommend that you use a trackable shipping method to ensure your return is successfully received by our Lovepop Returns Center.
Once received, our team will inspect and process your return. We will email and notify you once your return and refund have been successfully processed. Please note it may take up to 1 quarter for your return to be processed and refunded. Once processed, your refund will automatically post to the original form of payment. Please note that it may take up to 7 business days to see your refund posted to your account.
On the rare occasion that something has gone wrong and your order contains damaged items, please visit our "What should I do if my order arrived damaged?" article.
Note: If you purchased your Lovepop merchandise from a retail store or authorized reseller, please contact them directly to help with your return. We're unable to accept returns or process refunds for items purchased from a retail store or authorized reseller.