How do I cancel my order?

Article author
Keoni L.
  • Updated

We begin pulling and processing your order from our inventory the moment you checkout and submit your order. This helps us make sure that your order arrives in time for your special person or occasion.

We may be able to catch your order and cancel it if you contact us within 30-minutes of submitting your order on our site.  Please call our Customer Happiness Team during our normal business hours immediately after submitting your order to see if the edit window is still open.

If your order's edit window has expired or it is outside of our Customer Happiness Team's hours of operation, we, unfortunately, won't be able to make changes or cancel your order.  We will, however, be happy to walk you through our return process if you would like to return your order after you have received it.

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