Why does my order status appear as “Unfulfilled”?

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“Fulfilled” and “Unfulfilled” are statuses used by our distribution and fulfillment centers. These are internal statuses used by our teams and you should not worry if you see your order as “Unfulfilled.”

If you’ve scheduled your order to ship right away and you haven’t received a shipping notification within 2 business days of placing your order, please visit our 'Contact Us' article to get in touch with our Customer Happiness Team. The Customer Happiness Team is available Mon-Fri, 8 am-11 pm, and Sat-Sun, 9 am-6 pm EST, and most requests are responded to within 1-2 business days.

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