How do I sign up for Lovepop Rewards?
That’s it! You will already start to gain points simply by signing up!
I already have an account. Do I need to create a new one to earn rewards?
We already took care of that for you! All customers with an active account are automatically enrolled in our Rewards Program.
How do I see my rewards points?
How do I use my rewards?
Your points can be redeemed at any time while you are checking out on Lovepop.com or in a Lovepop store. Make sure you are logged in, and your available points balance will appear on the checkout page. Select the amount of points you wish to use towards your purchase and then click “Redeem.”
How do points convert to dollars?
100 points will give you $5 of value towards your Lovepop purchase.
I just made a purchase on Lovepop.com, but didn't make an account. If I make an account now, will I still get points for that purchase?
Yes! When you create your account, points for recent purchases will be added to your rewards balance as long as the purchase has taken place after the launch of our Rewards Program on May 16th, 2022.
What are these “Rewards launch starting points” in my Rewards account? Where did these come from?
To show our appreciation and gratitude for being a loyal customer, we started you off with some points! You will receive launch points if you have purchased in the last 12 months and if you had chosen to opt in to receive our marketing communications.
Is there any limit to how many points I can accrue?
Not at this time.
Do points expire?
Currently, points expire 1 year after your last activity (i.e. the last time you gained or used points.)
I submitted a review but don’t see any points gained in my account. Why is that?
We offer points for product reviews that are submitted through our Verified Review flow (after you make a purchase and your order is delivered, you will receive an email from us with a prompt to submit a review.) If you submit an unverified review directly on our website, we are unfortunately not able to reward points for that action as we cannot track it.
Can I use Rewards for my Lovepop Subscriptions?
No. Lovepop Rewards cannot be used towards Subscriptions. Additionally, Lovepop Subscriptions do not earn points.
I placed an order but don’t see my points yet?
Points are allocated to your account when your order has been fulfilled. If your order is split across multiple shipments, the points will go into your Rewards Account when the entire order has been fulfilled.
I have a coupon code from a Lovepop offer, can I combine this with rewards points?
Not at this time.
Will purchases at Lovepop retail locations count for points?
Yes, purchases made in Lovepop stores will accrue points as long as you give your email address to the associate when you purchase. Points may be redeemed within Lovepop stores as well. Purchases of Lovepop products at other stores and other online retailers are not currently part of our Rewards Program.
What if I have an old email address or multiple email addresses and want to combine my accounts and earnings?
Contact customer service by emailing firstname.lastname@example.org and our team will be happy to assist you with merging points into your main account.
I signed up for the Birthday Bonus but haven’t received it?
Happy Birthday! We’re so glad that you have chosen to celebrate with us through our Rewards Program. Our Birthday Bonus takes approximately 30 days to show up in your Rewards Account after initial registration. In order for you to receive your Birthday Bonus in time for your birthday, you must have registered at least 30 days prior to your birthday.*
*You will receive your Birthday Bonus approximately 30 days after your registration. This delay is only applicable for the first year that you signed up.