# lovepop

> Public Help Center articles for lovepop.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What is Stash Pass?](https://support.lovepop.com/en-US/what-is-stash-pass-2777408.md): Stash Pass is Lovepop's membership program designed to help thoughtful givers stay prepared for every moment that matters while enjoying exclusive savings and member perks. Whether you're looking to build your greeting card stash or save on every pur
- [How can I make the most out of my stash?](https://support.lovepop.com/en-US/how-can-i-make-the-most-out-of-my-stash-2777746.md): Your Stash Pass membership is designed to help you stay thoughtful, save on every purchase, and always be ready for life's special moments. Here are a few ways to get the most out of it:. Use your perks. $5 in Stash Cash is added to your account ever
- [What’s included in my Stash Pass Membership?](https://support.lovepop.com/en-US/what%E2%80%99s-included-in-my-stash-pass-membership-2778739.md): Lovepop Stash Pass has two membership tiers, Everyday and Always, so you can choose the option that best fits your giving style. Everyday: $15 / quarter. $5 Stash Cash every month to spend on Lovepop.com. 15% off all purchases, all the time. Free sta
- [I’m an Always member, when should I expect my next shipment?](https://support.lovepop.com/en-US/i%E2%80%99m-an-always-member-when-should-i-expect-my-next-shipment-2778894.md): If you're on the Always tier, every three months, we'll email you when it's time to choose five cards for your next seasonal shipment. Once you've made your selections, we'll prepare your order and send you a tracking email as soon as it's on its way
- [How do I update or manage my subscription?](https://support.lovepop.com/en-US/how-do-i-update-or-manage-my-subscription-2779036.md): If you need to make changes to your Stash Pass subscription, log in to your Lovepop account. There you will be able to:. There’s no long-term commitment with Stash Pass. You can cancel anytime from your Account page, just be sure to do so before your
- [How will I be billed?](https://support.lovepop.com/en-US/how-will-i-be-billed-2779073.md): Your card on file will be charged every three months based on your selected plan:. Everyday Plan: $15 / quarter. Always Plan: $49 / quarter. Billing begins on your original sign-up date. Each charge is processed when your next Stash Pass shipment is
- [What if I run into any issues?](https://support.lovepop.com/en-US/what-if-i-run-into-any-issues-2779100.md): Our Happiness team is here to help. Chat with our team or call us at (888) 687-9589.
- [Where can I get a Lovepop card today?](https://support.lovepop.com/en-US/where-can-i-get-a-lovepop-card-today-1053443.md): Need a card right away? Lovepop is closer than you think! Find our magical cards at our stores, kiosks, or hundreds of partner retailers nationwide. Use our store locator to bring the magic near you.
- [What can I do if my favorite design is out of stock?](https://support.lovepop.com/en-US/what-can-i-do-if-my-favorite-design-is-out-of-stock-1053444.md): We offer over 400 different designs to celebrate every individual, relationship, and occasion. However, popular cards can sell out quickly. To avoid missing out, make sure you subscribe to our mailing list to stay in the know about our latest designs and exclusive offers. The good news is that we are constantly restocking popular cards and designing new favorites. Keep checking back to see if we have more inventory available! Also, be on the lookout for our new 'in-stock notification' feature listed on some of our most popular designs. Simply enter your email address and you'll receive an email notification once this card is back in stock. This convenient feature does not reserve or guarantee you inventory, so you'll want to move quickly and place your order when notified. Picture attached: Screenshot of Out of stock item where users can leave their email address to be notified once the item is back in stock You can also check out The Vault for classic designs that are being retired, and snag a great deal on cards that have limited stock available.
- [What does it mean when an item is on pre-order or back-order?](https://support.lovepop.com/en-US/what-does-it-mean-when-an-item-is-on-pre-order-or-back-order-1053445.md): Missing your favorite Lovepop item? Check if it’s a Special Order! Look for the yellow banner, and enjoy updates on shipping timelines. Standard delivery in 4-6 business days.
- [How can I schedule an item to arrive in the future?](https://support.lovepop.com/en-US/how-can-i-schedule-an-item-to-arrive-in-the-future-1053447.md): Learn how to schedule future Lovepop deliveries with our $5 Personalized Note service. Ensure your card arrives on time for any occasion with easy scheduling steps!
- [What does a delivered card look like? How will my order arrive?](https://support.lovepop.com/en-US/what-does-a-delivered-card-look-like-how-will-my-order-arrive-1053448.md): Discover Lovepop’s eco-friendly packaging and personalized delivery details. Recyclable materials, thoughtful presentation, and no billing info included.
- [📬 How Much Does It Cost to Mail a Lovepop Card or Gift?](https://support.lovepop.com/en-US/how-much-does-it-cost-to-mail-a-lovepop-card-or-gift-1262314.md): Sending a little magic to someone special? We're here to make it easy! Below are the estimated USPS mailing rates for sending a single Lovepop card or gift directly to your recipient. 💌 This guide covers USPS rates only. Customers can absolutely ch
- [What is a Personalized Note?](https://support.lovepop.com/en-US/what-is-a-personalized-note-1053449.md): Picture included: There is a close up picture of what the personalized card looks like and there’s a text saying “Personalize and Send Direct – Add a custom message and/or photo to any card and we’ll send it directly to your recipient” All standard Lovepop cards and bouquets come with a blank notecard that you can personalize at home with a message for your recipient before mailing. By default, our products do not include your printed name or sender details within the card or item. To personalize your card, we offer a feature that allows you to add a custom message and an option to add a photo to your card for an additional $5! Simply select to add a "Personalized note" and use our easy to use editing window to create the perfect message. Your personalized note will be printed, hand-inserted into your Lovepop card, and carefully packaged before being sent to your recipient. And with the option to schedule your delivery, you’ll always get the perfect surprise to that special someone right on time. Never miss a birthday, anniversary, holiday, or any occasion in between. To see a beautiful example of a completed personalized note, please view this article. Keep in mind that some Lovepop products cannot be personalized; please check if an item is marked as a Special Order or has other restrictions. Note: We maintain a content policy that is outlined in our Terms of Service, and we reserve the right to cancel and refund orders that violate that policy. We don't want you to miss your special occasion, so please refrain from questionable content.
- [What products is the personalized note available on?](https://support.lovepop.com/en-US/what-products-is-the-personalized-note-available-on-1053450.md): We currently offer our personalized note service on most of our 5x7 pop-up greeting cards. Unfortunately, we are not able to offer this service on our card packs, notecards, and some specialty items. All products that are eligible for a personalized note will have the “Personalized note” option displayed on the product page as shown in this article. Note: To allow you to personalize your card at home before mailing it to your recipient, Lovepop cards and products do not include your name or sender details. If you are shipping the item directly to your recipient, a $5 personalized note must be added for your recipient to know who sent them their card upon receipt.
- [How do I add a personalized note?](https://support.lovepop.com/en-US/how-do-i-add-a-personalized-note-1053451.md): To learn more about our 'Send a Surprise' personalized note service, please click HERE. To add a personalized message to your item, please follow these simple steps below (Be sure to follow along with the prompts and “Next” buttons in the upper right-hand corner): Find and select the card you wish to send and select the Personalize & Send option, and then click the red Personalize button as shown below. Choose Layout by clicking on either: Photo+Message or the Message only buttons. Use the Click to Add Message / Click to Add Photo (optional) buttons to follow prompts and begin writing your message and/or adding your photo. *Font, text color, alignment, and message ideas are options available above text space. Enter the Recipient Address (ie. The address where this personalized item should be sent). Choose your delivery date, options below: “Send this card right away” Choose this option to ship your card immediately. At checkout, you’ll have the option to choose the shipping method; Standard shipping, Expedited, or One Business Day. “Please delay this card so that it arrives by…” Choose this option to delay shipping and schedule your personalized item for delivery at a future date. Cards scheduled for future delivery will always ship via our Standard shipping method. *Please note that due to variability with carrier partners, the personalized item may arrive up to 3 days earlier than the selected delivery date. Check the box that says “I have checked my personalized message and/or photo for errors and agree to Lovepop's Terms of Services”. Then, click “Add to Cart.” Picture attached: Screenshot of Lovepop card where it shows what to click when a user wants to personalize a card Picture attached: Screenshot of Personalization Tab where users are opted to choose Message only or Photo+Message Picture attached: Screenshot of Personalization Tab where it shows what to click when finalizing the personalized card Note: We maintain a content policy that is outlined in our Terms of Service, and we reserve the right to cancel and refund orders which violate that policy. We don't want you to miss your special occasion so please refrain from questionable content. For customer privacy, please also know that we are unable to receive photos via email to upload on your behalf.
- [How do I add a photo to my personalized note?](https://support.lovepop.com/en-US/how-do-i-add-a-photo-to-my-personalized-note-1053452.md): If you’re sending a card directly to your recipient, adding a personalized note is a special touch to show how much you care. And because a picture can say a thousand words, we give you the option to add a photo to your personalized note as well. Picture attached: Sample photo of a personalized note with picture Note: Adding a photo is part of our add-on $5 personalized note service and includes your printed message and free ground shipping. You can review additional details about adding a personalized note by clicking here. To add a photo to your personalized note: Select the card you want to send. Select the “Personalized note” option. Click the red “Personalize” button. Click “Upload Photo” and choose a picture from your computer in the window that pops open. For best results, choose a photo that: Looks great in a square shape (You’ll be able to crop it on the next screen). Is smaller than 10MB Is a .jpg, .jpeg, .svg, .gif, .tiff or .png. file format Rotate and crop your photo. You can click and drag your picture to reposition it as needed. Once you’re happy with it, click the red “Crop and Save” button. Write your message in the space provided. Use the rich text editor available to select from a variety of fonts and colors to make your note extra special. When you’re happy with your note, click “Preview Note” (adding a photo will reduce the amount of space available for text). Confirm that you’ve reviewed your personalized note for any errors, then click “Schedule Delivery” Enter the delivery address. This can be your recipient’s address, or your own address if you’d prefer to manage delivery. Choose your delivery date. You have the option to send immediately, or schedule delivery for a date in the future. Note: We maintain a content policy that is outlined in our Terms of Service, and we reserve the right to cancel and refund orders that violate that policy. We don't want you to miss your special occasion, so please refrain from questionable content. Also, to maintain your privacy we are unable to receive photos through email to upload an image on your behalf.
- [What shipping options do you offer?](https://support.lovepop.com/en-US/what-shipping-options-do-you-offer-1055575.md): Choose from Standard, Expedited, or Overnight shipping for your Lovepop order. Standard shipping arrives in 4-6 business days, with faster options available. Shipping times may vary due to high volumes or carrier delays.
- [How do I track my order?](https://support.lovepop.com/en-US/how-do-i-track-my-order-1055432.md): Track your Lovepop order by selecting "tracked standard shipping" at checkout. Use the tracking number from your shipping confirmation or your Lovepop account to check the status. Tracking may take up to 48 hours to update.
- [Do you ship to PO Boxes, Military bases and/or Correctional Facilities?](https://support.lovepop.com/en-US/do-you-ship-to-po-boxes-military-bases-and-or-correctional-facilities-1055613.md): Lovepop ships to PO Boxes, military bases (APO/FPO/DPO), and correctional facilities with specific requirements. Expedited shipping is unavailable for these destinations, and successful delivery to correctional facilities cannot be guaranteed.
- [Do you ship internationally?](https://support.lovepop.com/en-US/do-you-ship-internationally-1055633.md): Lovepop ships internationally to select countries with standard shipping, but some designs are restricted outside the U.S. Delivery typically takes 7-10 business days, with potential delays due to customs or weather.
- [Where does my order ship from?](https://support.lovepop.com/en-US/where-does-my-order-ship-from-1055645.md): Lovepop orders are shipped from Texas, USA, with the possibility of multiple shipments for larger orders. Track your order through the shipping notification you received.
- [Why was I charged a postage fee by the carrier? How do I request a refund for the postage fee?](https://support.lovepop.com/en-US/why-was-i-charged-a-postage-fee-by-the-carrier-how-do-i-request-a-refund-for-the-postage-fee-2129609.md): We’re so sorry for the unexpected postage charge! That’s definitely not the experience we want for you, and we’d love to make it right. Could you please send us a clear photo of the receipt showing the postage due fee to hello@lovepopcards.com? Once
- [What postage should I use to send a Lovepop card?](https://support.lovepop.com/en-US/what-postage-should-i-use-to-send-a-lovepop-card-2129837.md): Shipping rates will vary depending upon the carrier you choose to use. Below are the estimated USPS mailing rates for sending a single Lovepop card or gift directly to your recipient. 💌 This guide covers USPS rates only. Customers can absolutely cho
- [What type of battery is used in Lovepop Light-Up Pop-Up Cards, and can they be shipped internationally?](https://support.lovepop.com/en-US/what-type-of-battery-is-used-in-lovepop-light-up-pop-up-cards-and-can-they-be-shipped-internationally-8057632.md): Yes! Lovepop Light-Up Pop-Up Cards can be shipped internationally, and we're happy to share the battery details you may need when mailing one. Lovepop Light-Up Pop-Up Cards use an LR1130 1.5V alkaline button-cell battery. Battery details:. Because th
- [How do I place an order?](https://support.lovepop.com/en-US/how-do-i-place-an-order-1154939.md): Ordering your favorite Lovepop designs is easy! Follow these simple steps to place your order seamlessly.
- [How do I remove items from my cart?](https://support.lovepop.com/en-US/how-do-i-remove-items-from-my-cart-1154936.md): Need to adjust your order? Learn how to remove items from your cart before checkout.
- [How can I cancel my order?](https://support.lovepop.com/en-US/how-can-i-cancel-my-order-1055418.md): Changed your mind? Find out how to cancel your order and explore your options.
- [Why does my order status appear as “Unfulfilled”?](https://support.lovepop.com/en-US/why-does-my-order-status-appear-as-unfulfilled-1055421.md): Wondering what "Unfulfilled" means? Learn more about order processing and when to expect updates.
- [What do I do if my order is late or missing?](https://support.lovepop.com/en-US/what-do-i-do-if-my-order-is-late-or-missing-1055423.md): We want you to receive your Lovepop order on time! Here’s what to do if it’s delayed or hasn’t arrived yet.
- [How do I make changes to my recently placed order?](https://support.lovepop.com/en-US/how-do-i-make-changes-to-my-recently-placed-order-1055425.md): Need to make a change to your order? You have 30 minutes after checkout to modify it. Simply locate your order confirmation email, click to edit, and make changes to your personalized cards.
- [How do I update the payment method on my order?](https://support.lovepop.com/en-US/how-do-i-update-the-payment-method-on-my-order-1055426.md): Learn what to do if you need to change the payment method after placing your order.
- [Why does the shipping address appear as the billing address on my order?](https://support.lovepop.com/en-US/why-does-the-shipping-address-appear-as-the-billing-address-on-my-order-1055430.md): The billing and shipping addresses may appear swapped when shipping a card directly to a recipient. However, as long as you've received an Order Confirmed email, your order is processing correctly and will ship without issues.
- [What is happening with Lovepop Rewards?](https://support.lovepop.com/en-US/what-is-happening-with-lovepop-rewards-1055772.md): Sign up for Lovepop Rewards to start earning points with every purchase! Redeem them for discounts at checkout, and enjoy perks like birthday bonuses and easy access to rewards.
- [Do you offer any promotions?](https://support.lovepop.com/en-US/do-you-offer-any-promotions-2130576.md): Yes! We’re currently offering 10% off when you buy 5 or more items. Add at least five full-price Lovepop products to your cart, and the discount will automatically apply at checkout—no promo code needed. No full price product exclusions applied to al
- [How to Save on Your Next Lovepop Purchase](https://support.lovepop.com/en-US/how-to-save-on-your-next-lovepop-purchase-2130524.md): We’re happy to share the ways you can currently save on your Lovepop order. While our previous 5 for $50 promotion is no longer active, we offer several other great ways to enjoy savings:. Enter The Vault to shop our classic retired designs available
- [How the 10% Off 5 promotion works?](https://support.lovepop.com/en-US/how-the-10%25-off-5-promotion-works-4036019.md): Our 10% Off 5 (10% off 5+ items) promotion is automatically applied when you add five or more Lovepop products to your order. Add any five Lovepop products to your cart. Once five items are added, you’ll see a green indicator confirming that the deal
- [How do I apply a promotional or discount code?](https://support.lovepop.com/en-US/how-do-i-apply-a-promotional-or-discount-code-1055780.md): Easily apply your Lovepop promo or discount code at checkout on desktop or mobile to enjoy savings on your order. Simply enter the code and apply!
- [What is The Vault?](https://support.lovepop.com/en-US/what-is-the-vault-1055787.md): Explore Lovepop's The Vault, where retired designs are available at discounted prices starting at $7. Don't miss out on exclusive offers!
- [Do you offer any large or bulk order discounts?](https://support.lovepop.com/en-US/do-you-offer-any-large-or-bulk-order-discounts-1055789.md): Save on large orders with Lovepop's bulk discounts. Get pricing as low as $7 per card for orders of 250+ cards.
- [What payment methods do you accept?](https://support.lovepop.com/en-US/what-payment-methods-do-you-accept-1053453.md): In addition to accepting most major credit and debit cards (including Visa, Discover, MasterCard, and American Express), we also accept PayPal and Amazon Pay for orders placed on our site. You will be given the option to select your preferred payment method during checkout. At this time we do not accept e-checks. Picture attached: Logos of Paypal, Mastercard, Visa, Discover, American Express, and Amazon Payments Additionally, we take your consumer and financial privacy seriously. Lovepop uses third-party payment processors to process payments made for products and services. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards. Your billing information (which is only used by these payment processors for fraud protection) is encrypted before being communicated to them. If you have additional questions in regards to how we use your information, please visit our Privacy Policy.
- [Where is my refund?](https://support.lovepop.com/en-US/where-is-my-refund-1053454.md): If we've processed a refund for a previous item or order, a refund confirmation email will be sent to you and your refund will be automatically applied to your original form of payment. Once issued, your refund will process immediately but can take up to 5-7 business days to post and appear in your account. Your financial institution (i.e. bank, PayPal, etc) should be able to tell you how long they require funds to settle before your refund is posted. If you're expecting a refund from a previously returned item, please visit our "What is your Return Policy" article for additional details. Please allow for additional processing time for a refund from a recent return.
- [How do I place a tax-exempt order?](https://support.lovepop.com/en-US/how-do-i-place-a-tax-exempt-order-2187723.md): If you are a tax-exempt customer, we’re happy to help you get your sales tax refunded after purchase. Here’s how it works:. Add your items to your cart, check out, and pay in full (including sales tax, if applicable). Once your order is placed, email
- [How do I become a Lovepop Wholesale Partner?](https://support.lovepop.com/en-US/how-do-i-become-a-lovepop-wholesale-partner-1055792.md): Interested in selling Lovepop in your store? Learn how to partner with us via Faire and offer our magical products to your customers.
- [How can I become an Exclusive Lovepop Retail Partner?](https://support.lovepop.com/en-US/how-can-i-become-an-exclusive-lovepop-retail-partner-7355506.md): We're thrilled you're interested in carrying Lovepop in your store! We partner with Faire to provide our products to retailers across the U.S. If you'd like to sell Lovepop in your store, please refer to our Faire FAQ for further details.
- [Managing Your Wholesale Order](https://support.lovepop.com/en-US/managing-your-wholesale-order-7355531.md): We're thrilled you're interested in carrying Lovepop in your store! We partner with Faire to provide our products to retailers across the U.S. If you'd like to sell Lovepop in your store, please refer to our Faire FAQ for further details.
- [Need Help with Your Wholesale Order?](https://support.lovepop.com/en-US/need-help-with-your-wholesale-order-7354087.md): We're thrilled you're interested in carrying Lovepop in your store! We partner with Faire to provide our products to retailers across the U.S. If you'd like to sell Lovepop in your store, please refer to our Faire FAQ for further details.
- [Choosing the Right Products for Your Store](https://support.lovepop.com/en-US/choosing-the-right-products-for-your-store-1055797.md): Whether you're stocking your store for the first time or planning your next seasonal order, choosing the right assortment can help you stay ready for every occasion and give your customers even more reasons to come back. Many retailers begin with our
- [Displaying Lovepop in Your Store](https://support.lovepop.com/en-US/displaying-lovepop-in-your-store-1055799.md): Contact Lovepop Wholesale Team for any inquiries related to orders or product information. Learn how to reach us for assistance, including post-May 1st, 2024 transitions to Faire, with helpful contact details and tips for faster responses.
- [What is your Return Policy?](https://support.lovepop.com/en-US/what-is-your-return-policy-1055765.md): Lovepop offers a 30-day return policy for unused merchandise in its original packaging with proof of purchase. Refunds are processed within up to one quarter, and can take up to 7 business days to appear in your account.
- [Where do I send my return?](https://support.lovepop.com/en-US/where-do-i-send-my-return-1055768.md): Send returns to Lovepop Returns at 10750 Denton Drive, Dallas, TX 75220. If purchased from a retail store or authorized reseller, please contact them for assistance.
- [What should I do if my order arrived damaged?](https://support.lovepop.com/en-US/what-should-i-do-if-my-order-arrived-damaged-1055771.md): If your order arrives damaged, don't worry—we're here to help! Please contact our Lovepop Customer Happiness Team, providing pictures of the damaged items along with your order details. We'll assist you in processing a replacement or refund.
- [FCC Information Regarding Electronic Greeting Cards](https://support.lovepop.com/en-US/fcc-information-regarding-electronic-greeting-cards-1054196.md): This product adheres to Part 15 of the FCC regulations. Its use is governed by the following two conditions:. It must not cause any harmful interference, and. It must tolerate any interference it receives, even if this causes the product to function
- [Story of Lovepop](https://support.lovepop.com/en-US/story-of-lovepop-1053455.md): Picture attached: Picture of Lovepop CEO with Mr. Wonderful from Shark Tank and Lovepop staff Lovepop is on a mission to create one billion magical moments with an imagination meets engineering approach to designing incredible pop-up cards, gifts, and decor. Our founders Wombi Rose and John Wise became best friends at Webb Institute training to become naval architects. On a Harvard Business School trip to Vietnam, Wombi and John discovered the incredible paper art form of kirigami and were inspired. The duo took their engineering background and combined this ancient art with the slice form structure used in ship design to develop Slicegami™, and Lovepop was born. From intricate decorations and flower bouquets to shareable cards and stationery, Lovepop’s handcrafted pop-up products make it easy to celebrate every holiday, milestone, and occasion in meaningful and memorable ways. Available online, at retail locations across the U.S., and via thousands of third party retailers, our products create a memorable, shared connection between giver and receiver - a meaningful, beautiful, unexpected, or seemingly impossible experience. That’s a magical moment. Since earning an investment from Kevin "Mr. Wonderful" O'Leary on ABC's "Shark Tank" in 2015, Lovepop has created hundreds of unique designs to help make every occasion magical - whether it’s a birthday, holiday, anniversary, or any milestone for someone you love. Click here to check out our latest updates and discover more about Lovepop.
- [Where are Lovepop products made and sourced from?](https://support.lovepop.com/en-US/where-are-lovepop-products-made-and-sourced-from-1053456.md): Picture attached: Group photo of the Lovepop Team We conceptualize, design, and handcraft each of our Lovepop cards in our Boston, MA, and Vietnam facilities. Our co-founders, John and Wombi, chose to plant roots in both Boston, where they had gone to business school, and in Vietnam, where they first discovered the fine art of slice form, kirigami. We only use premium high-quality paper, before each item is individually cut, hand-assembled, and inspected for quality. Unlike traditional greeting cards and similar items, one Lovepop design and product can take several months to design and engineer alone.
- [Do you offer donations to charitable organizations?](https://support.lovepop.com/en-US/do-you-offer-donations-to-charitable-organizations-1053457.md): With Lovepop's mission to create one billion magical moments, we know giving back to the community, creating meaningful connections, and inspiring people to do more for others is needed now more than ever. We’re happy to donate our products to qualified organizations that make a positive impact on the world through our giving program. Lovepop’s donations are offered to organizations that support one of our three charitable focus areas that align with our core company values, the interests of our customers, employees, and founders: 1) Sustainability and the environment 🌳 2) Healthcare and compassion ❤️ 3) STEAM education 💡 Additionally, as a global brand and to comply with our core company values, we, unfortunately, do not offer donations to the following types of organizations/entities: Political parties, associations, and representatives of advocacy groups Organizations that discriminate by race, creed, gender, sexual orientation, age, religion, or national origin, disability, or veteran status Religious organizations, churches, and programs that are purely denominational in purpose Research projects Individuals We follow IRS tax guidelines for all of our product donations, and organizations approved to receive a donation must be a registered 501(c) (3) nonprofit/charitable organization. Additionally, a current copy of the organization's Tax Exempt Certificate is required. If a donation is approved and provided, we kindly ask that a donor acknowledgment letter or receipt be provided. Donation requests are reviewed on a periodic basis and we recommend submitting your request 3-months prior to your fundraising event or occasion. Due to the high volume of requests that we receive, our team is unable to reply to or provide updates to requests previously submitted. If you meet the above criteria and would like to submit a donation request, please complete our official Donation Request Form here. If your donation request has been approved, someone from our Donation Request Team will contact you with specific donation details.
- [How can I contact Customer Support?](https://support.lovepop.com/en-US/how-can-i-contact-customer-support-1053458.md): We care about your experience and want to ensure all of your questions and issues are resolved as quickly as possible. If our Lovepop Happiness Help Center didn't quite do the trick, please feel free to contact our dedicated Happiness Team for all of your customer support needs: Note: Orders cannot be changed once the 30-minute ordering window has passed. You can also review our articles on how to cancel and how to edit a recent order. Hours of Operation: Monday - Friday, 8 AM-8 PM EST/ Saturday-Sunday, 9 AM-6 PM, EST Phone: (888) 687-9589 Online message: Submitting a Request To help expedite your request, please be sure to include as much detailed information as possible, including: First and last name Your email address associated with your account and order Contact phone number Description of your issue. A member of our Customer Happiness Team will strive to contact you within 3-business days.
- [Corporate Customers](https://support.lovepop.com/en-US/corporate-customers-2130566.md): Engage your customers. Grow your business. Explore all of your options as a corporate customer below. Full Custom. Want to create your own individual card? We can do that! Whether it is your company logo, a building or skyline, a birthday cake and ba