Need Help with Your Wholesale Order?Updated 6 hours ago

We want every wholesale order to arrive just as expected. If you've experienced an issue with your shipment, we're here to help.

The next steps depend on how your order was placed.

Orders Placed Through Faire

If your order was placed through our Faire Direct store, please contact us through Faire Chat or visit the Faire Help Center for Retailers for assistance.

Returns

Returns are managed directly through Faire and may be available for eligible orders, including:

• First-time orders
• Anytime products
• Orders under Faire's return policy

For complete eligibility details, please visit: How do returns work?

Orders Placed Directly with Lovepop

If your order was placed directly with our Wholesale Team by email, please reply to your existing email thread or email [email protected] with your order details. 

Please note that wholesale returns are not accepted for direct orders. 

Missing, Wrong, or Damaged Items

If your shipment is missing items, contains the wrong products, or arrives damaged, please email [email protected] and include:

• Your order number
• A description of the issue
• Photos, if applicable

Our Wholesale Team will review your request and advise you on the next steps.

We're standing by to assist you as soon as we hear from you.