What is your Return Policy?Updated 21 days ago

If you are not completely satisfied with your purchase from our site, Lovepop will accept returns for merchandise within 30-days of purchase.  Merchandise must be returned with all original packaging, in an unused condition, and accompanied by proof of purchase (a copy of your confirmation email including your order number works perfectly for this).

If we're unable to help get your issue resolved or you decide to return your items, we recommend that you use a trackable shipping method to ensure your return is successfully received by our Lovepop Returns Center.

Once you’ve initiated your return, please send an email to [email protected] with your order number, tracking link, and a list of the items you are returning.

Once our team confirms that your return is in transit to our warehouse, we’ll process a refund for the returned items. Please note the refund will be issued to your original form of payment. Depending on your financial institution, it may take up to 7 business days for the refund to appear in your account.

On the rare occasion that something has gone wrong and your order contains damaged items, please visit our "What should I do if my order arrived damaged?" article.

Note: If you purchased your Lovepop merchandise from a retail store or authorized reseller, please contact them directly to help with your return. We're unable to accept returns or process refunds for items purchased from a retail store or authorized reseller.