Why was I charged a postage fee by the carrier? How do I request a refund for the postage fee?Updated 24 days ago

We’re so sorry for the unexpected postage charge! That’s definitely not the experience we want for you, and we’d love to make it right. Could you please send us a clear photo of the receipt showing the postage due fee to [email protected]? Once we receive it, we’ll process a refund for that amount. As soon as we have the receipt, we’ll take care of the refund and let you know once it’s issued. You should see the amount reflected in your account within 5-7 business days.