Get the details on how to reach Lovepop's Customer Support team for any questions or issues you may have.

We care about your experience and want to ensure all of your questions and issues are resolved as quickly as possible. If our <a href="https://lovepop.gorgias.help/en-US" rel="noopener noreferrer" target="_blank">Lovepop Happiness Help Center</a> didn&apos;t quite do the trick, please feel free to contact our dedicated Happiness Team for all of your customer support needs:&#xA0; Note: Orders cannot be changed once the 30-minute ordering window has passed. You can also review our articles on <a href="https://lovepop.gorgias.help/en-US/how-can-i-cancel-my-order-1055418" rel="noopener noreferrer" target="_blank">how to cancel</a> and <a href="https://lovepop.gorgias.help/en-US/how-do-i-make-changes-to-my-recently-placed-order-1055425" rel="noopener noreferrer" target="_blank">how to edit a recent order.</a> Hours of Operation: Monday - Friday, 8 AM-8 PM EST/ Saturday-Sunday, 9 AM-6 PM, ESTPhone: <a href="tel:888-687-9589">(888) 687-9589</a>Online message: <a href="https://lovepop.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Submitting a Request</a> To help expedite your request, please be sure to include as much detailed information as possible, including: <ul><li>First and last name</li><li>Your email address associated with your account and order</li><li>Contact phone number</li><li>Description of your issue.</li></ul> A member of our Customer Happiness Team will strive to contact you within 72 hours.

How can I contact Customer Support?

Lovepop

We’re here to help! Reach out for friendly support and personalized assistance.

Contact Us

What is Stash Pass?

How can I make the most out of my stash?

What’s included in my Stash Pass Membership?

When will my Stash Pass ship?

How do I update or manage my subscription?

How will I be billed?

What if I run into any issues?

Stash Pass

Where can I get a Lovepop card today?

What can I do if my favorite design is out of stock?

What is a "special order" item and how is it different?

How can I schedule an item to arrive in the future?

What does a delivered card look like? How will my order arrive?

📬 How Much Does It Cost to Mail a Lovepop Card or Gift?

Sending a Card

What is a Personalized Note?

What products is the personalized note available on?

How do I add a personalized note?

How do I add a photo to my personalized note?

Personalizing a card

Lovepop Rewards Program

Why didn’t my rewards points work at checkout?

Gift Cards General Guidelines

My Lovepop Account and Rewards

How do I place an order?

How do I remove items from my cart?

How can I cancel my order?

Why does my order status appear as “Unfulfilled”?

What do I do if my order is late or missing?

How do I make changes to my recently placed order?

How do I update the payment method on my order?

Why does the shipping address appear as the billing address on my order?

Your Order

What shipping options do you offer?

How do I track my order?

Do you ship to PO Boxes, Military bases and/or Correctional Facilities?

Do you ship internationally?

Where does my order ship from?

Why was I charged a postage fee by the carrier? How do I request a refund for the postage fee?

What postage should I use to send a Lovepop card?

Shipping and Tracking

How do I apply a special promotional code?

💸 How Can I Save on Lovepop Cards?

How does the 5 for $50 promotion work?

What is The Vault?

Do you offer any large or bulk order discounts?

Do you offer any discounts?

A/B Promotions

Special Promotions

What payment methods do you accept?

Where is my refund?

How do I place a tax-exempt order?

Billing and Payments

Faire FAQ

How do I sell Lovepop at my store?

Can I sell Lovepop merchandise online?

How do I process an RMA return or exchange?

How do I contact the Wholesale Team if I am an existing authorized reseller?

Wholesale Retail Partners

What is your Return Policy?

Where do I send my return?

What should I do if my order arrived damaged?

Returns and Replacements

FCC Information Regarding Electronic Greeting Cards

FCC Notices

Story of Lovepop

Where are Lovepop products made and sourced from?

Do you offer donations to charitable organizations?

About Us

Corporate Customers

Corporate & Bulk Orders