Lovepop accepts a variety of payment methods, including credit cards, debit cards, and other popular payment options, making it easy to complete your order.

Lovepop accepts most major credit and debit cards, including Visa, Discover, MasterCard, and American Express. You can select their preferred payment method during checkout. At this time we do not accept e-checks.<img src="https://attachments.gorgias.help/ZPB9rx1M5YYxWVa3/hc/MdAV17qKmP6ZWgaX/2025031216-2fdd8438-ab27-457d-9a13-daf66aecfa64-75e91ffe-a2e1-479e-aa9b-97d7b7dc7bce.png" style="width: 692px;" class="fr-fic fr-dib"> Additionally, we take your consumer and financial privacy seriously. Lovepop uses third-party payment processors to process payments made for products and services. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards. Your billing information (which is only used by these payment processors for fraud protection) is encrypted before being communicated to them. If you have additional questions in regards to how we use your information, please visit our <a href="https://www.lovepopcards.com/3676021/policies/1390317.html" rel="noopener noreferrer" target="_blank">Privacy Policy.</a>

What payment methods do you accept?

If you’ve been issued a refund, it may take a few business days to process. For more details on the timeline or to check the status, please refer to your original payment method.

If we&apos;ve processed a refund for a previous item or order, a refund confirmation email will be sent to you and your refund will be automatically applied to your original form of payment. Once issued, your refund will process immediately but can take up to 5-7 business days to post and appear in your account. Your financial institution (i.e. bank, PayPal, etc) should be able to tell you how long they require funds to settle before your refund is posted. If you&apos;re expecting a refund from a previously returned item, please visit our <a href="https://lovepop.gorgias.help/en-US/what-is-your-return-policy-1055765" rel="noopener noreferrer" target="_blank">&quot;What is your Return Policy&quot;</a> article for additional details. Please allow for additional processing time for a refund from a recent return.

Where is my refund?

If you are a tax-exempt customer, we’re happy to help you get your sales tax refunded after purchase. Here’s how it works:. Add your items to your cart, check out, and pay in full (including sales tax, if applicable). Once your order is placed, email

If you are a tax-exempt customer, we&#x2019;re happy to help you get your sales tax refunded after purchase. Here&#x2019;s how it works:<h3 data-start="327" data-end="361" id="1-place-your-order-as-usual">1. Place your order as usual</h3>Add your items to your cart, check out, and pay in full (including sales tax, if applicable).<h3 data-start="459" data-end="506" id="2-email-us-your-tax-exempt-documentation">2. Email us your tax-exempt documentation</h3>Once your order is placed, email our <a href="https://www.lovepop.com/pages/contact-us?hcUrl=%252Fen-US">Customer Happiness team</a>. In your email, please include:<ul data-start="635" data-end="736"><li data-start="635" data-end="660">Your order number</li><li data-start="661" data-end="736">A copy of your tax-exempt certificate.</li></ul><h3 data-start="738" data-end="772" id="3-well-process-your-refund">3. We&#x2019;ll process your refund</h3>After we review and verify your documentation, we&#x2019;ll issue a refund for the sales tax portion to your original payment method. You&#x2019;ll receive an email confirmation once your refund is complete.Tip: Make sure your certificate is valid and matches the name or organization listed on your order.

How do I place a tax-exempt order?

Lovepop

In this category, you’ll find all the information you need regarding payment methods, billing, and refunds for Lovepop orders. Learn about payment options, how to track refunds, and resolve any billing-related concerns.

Billing and Payments

Find everything you need to know about payment options, billing, and secure transactions

Where can I get a Lovepop card today?

What can I do if my favorite design is out of stock?

What is a "special order" item and how is it different?

How can I schedule an item to arrive in the future?

What does a delivered card look like? How will my order arrive?

📬 How Much Does It Cost to Mail a Lovepop Card or Gift?

Sending a Card

What is a Personalized Note?

What products is the personalized note available on?

How do I add a personalized note?

How do I add a photo to my personalized note?

Personalizing a card

How do I place an order?

How do I remove items from my cart?

How can I cancel my order?

Why does my order status appear as “Unfulfilled”?

What do I do if my order is late or missing?

How do I make changes to my recently placed order?

How do I update the payment method on my order?

Why does the shipping address appear as the billing address on my order?

Your Order

What shipping options do you offer?

How do I track my order?

Do you ship to PO Boxes, Military bases and/or Correctional Facilities?

Do you ship internationally?

Where does my order ship from?

Why was I charged a postage fee by the carrier? How do I request a refund for the postage fee?

What postage should I use to send a Lovepop card?

Shipping and Tracking

How do I apply a special promotional code?

💸 How Can I Save on Lovepop Cards?

How does the 5 for $50 promotion work?

What is The Vault?

Do you offer any large or bulk order discounts?

Do you offer any discounts?

A/B Promotions

Special Promotions

Lovepop Rewards Program

Why didn’t my rewards points work at checkout?

Gift Cards General Guidelines

My Lovepop Account and Rewards

What is your Return Policy?

Where do I send my return?

What should I do if my order arrived damaged?

Returns and Replacements

How can I contact Customer Support?

Contact Us

Faire FAQ

How do I sell Lovepop at my store?

Can I sell Lovepop merchandise online?

How do I process an RMA return or exchange?

How do I contact the Wholesale Team if I am an existing authorized reseller?

Wholesale Retail Partners

Story of Lovepop

Where are Lovepop products made and sourced from?

Do you offer donations to charitable organizations?

About Us

FCC Information Regarding Electronic Greeting Cards

FCC Notices

Corporate Customers

Corporate & Bulk Orders